{"id":8546,"date":"2023-06-02T01:49:37","date_gmt":"2023-06-01T23:49:37","guid":{"rendered":"https:\/\/maxxys.de\/service-management\/"},"modified":"2026-08-26T10:17:29","modified_gmt":"2026-08-26T08:17:29","slug":"service-management","status":"publish","type":"page","link":"https:\/\/maxxys.de\/en\/solutions\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8546\" class=\"elementor elementor-8546 elementor-1594\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ebea73 e-flex e-con-boxed e-con e-parent\" data-id=\"8ebea73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6439f elementor-widget elementor-widget-heading\" data-id=\"aa6439f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Strategic IT Service Management (ITSM)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cbd570 e-flex e-con-boxed e-con e-parent\" data-id=\"5cbd570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-819da36 elementor-widget elementor-widget-heading\" data-id=\"819da36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Standardized IT Service Management (ITSM) \u2014 Your Key to Improving the Quality and Profitability of Your IT Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5971fcc elementor-widget elementor-widget-text-editor\" data-id=\"5971fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT Service Management (ITSM) is a key aspect of organizing and structuring your IT services. It ensures the systematic optimization of all relevant systems and processes. ITSM provides IT services and support for a company, its employees, customers, and business partners, ensuring that IT services are delivered transparently and in a standardized manner with high IT service availability.<\/p><p>Our ITSM solutions in the areas of incident, problem, change, configuration, and request management are ITIL-compliant and cover the current ITIL standard. They support compliance with Service Level Agreements (SLAs), which promotes the efficiency and effectiveness of your IT services and increases IT service availability within your IT infrastructure.<\/p><p>As an IT consulting firm, we help you standardize your ITSM processes and integrate a centralized IT service management platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88f0955 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"88f0955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maxxys.de\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eed084c e-flex e-con-boxed e-con e-parent\" data-id=\"eed084c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89f64d3 elementor-widget elementor-widget-heading\" data-id=\"89f64d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimize the SLAs for your enterprise services with IT Service Management based on ITIL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62a4114 elementor-widget elementor-widget-text-editor\" data-id=\"62a4114\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An important component of the digital transformation to a cloud infrastructure is a service-oriented approach and the definition of IT services within an organization. As part of this transformation, IT services are developed and a service catalog is created, through which other departments can request services from the IT department. A central IT service management platform and standardized ITSM processes based on ITIL are essential prerequisites for this.<\/p><p>As an IT consulting firm, we understand the challenges involved in implementing an ITSM solution; therefore, our approach combines IT service management with IT asset management (ITAM) to create a holistic solution. This integration makes it possible to<\/p><ul><li>Increase IT service availability through shorter response times,<\/li><li>streamlining processes,<\/li><li>eliminating redundancies, and<\/li><li>boost efficiency.<\/li><\/ul><p> <\/p><p><strong>Additional benefits of our ITSM solution, standardized according to ITIL:<\/strong><\/p><ul><li>Simplifies the automation of service processes and ensures compliance with regulatory requirements.<\/li><li>Greater transparency and control over your IT assets.<\/li><li>Improved service quality through proactive, predictable, and informative ITSM.<\/li><li>Complete cost control over IT services through integration of the service catalog into the IT service management platform.<\/li><li>Reduced susceptibility to errors in IT support and operations through standardized processes and services based on ITIL.<\/li><li>Optimizing IT service SLAs leads to reduced downtime and a shorter recovery time objective (RTO).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6d57a2 e-flex e-con-boxed e-con e-parent\" data-id=\"a6d57a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19a2c76 elementor-widget elementor-widget-heading\" data-id=\"19a2c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implement IT service management based on ITIL to optimize the SLAs for your IT services.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dec4e7 e-grid e-con-boxed e-con e-child\" data-id=\"5dec4e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-784f2f0 elementor-widget elementor-widget-icon-box\" data-id=\"784f2f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOptimizing Business Processes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIT Service Management (ITSM) is not only an organizational necessity but also a powerful strategic tool that helps you continuously optimize your IT services and infrastructure and make your business processes more efficient. Process optimization also results in increased IT service availability.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96b83f elementor-widget elementor-widget-icon-box\" data-id=\"d96b83f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tProviding IT Services\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tITSM focuses on delivering IT services that meet business needs and provide added value. From planning and implementation to ongoing monitoring and improvement, ITSM\u2014as defined by the ITIL standard\u2014covers all aspects of the IT service lifecycle.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93b18c6 elementor-widget elementor-widget-icon-box\" data-id=\"93b18c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tITSM Solutions\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOur portfolio includes a variety of ITSM solutions based on ITIL, which are used in areas such as incident, problem, change, configuration, and request management. We ensure that these solutions are perfectly tailored to your specific requirements, thereby helping to improve efficiency and effectiveness within your organization by optimizing IT service availability.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd2d399 e-flex e-con-boxed e-con e-parent\" data-id=\"fd2d399\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9bf97b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d9bf97b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div 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transform=\"translate(0.1 0.1)\"><\/path><path d=\"M33.55,30.29a6.43,6.43,0,1,0-6,0c-2.86.8-6.68,3.19-8.78,10a.55.55,0,0,0,.08.48.54.54,0,0,0,.44.22H41.82a.55.55,0,0,0,.54-.56.68.68,0,0,0,0-.14C40.21,33.38,36.29,31.06,33.55,30.29ZM25.22,24.6a5.35,5.35,0,1,1,5.87,5.32h-.92A5.35,5.35,0,0,1,25.22,24.6ZM20.06,39.9c2-5.82,5.34-7.88,7.84-8.57A8.27,8.27,0,0,1,29,31.1a7.09,7.09,0,0,1,1.22-.1h.7a6.67,6.67,0,0,1,1.34.1c2.32.37,6.49,2,8.81,8.78Z\" transform=\"translate(0.1 0.1)\"><\/path><path d=\"M41.82,41.36H19.31a.91.91,0,0,1-.92-.9.9.9,0,0,1,0-.28c2-6.37,5.43-9,8.25-10a6.81,6.81,0,1,1,9.48-1.71,6.62,6.62,0,0,1-1.71,1.71c2.82,1,6.28,3.62,8.25,10a.91.91,0,0,1-.88,1.18ZM30.56,18.54A6.05,6.05,0,0,0,27.75,30l.83.44-.91.25c-2.75.78-6.47,3.1-8.52,9.75a.2.2,0,0,0,0,.15.2.2,0,0,0,.14.06H41.82a.16.16,0,0,0,.13-.06.19.19,0,0,0,0-.15c-2-6.66-5.77-9-8.53-9.75l-.9-.25.83-.44a6.06,6.06,0,0,0-2.82-11.42Zm11,21.74h-22l.17-.5c2.06-6,5.54-8.11,8.1-8.82a8.41,8.41,0,0,1,1.11-.23,9.5,9.5,0,0,1,1.31-.09h.68a7.45,7.45,0,0,1,1.41.11c2.38.37,6.72,2,9.11,9Zm-21-.75h20c-2.3-6.2-6.19-7.7-8.34-8a7.8,7.8,0,0,0-1.28-.1h-.09a4.51,4.51,0,0,1-.52,0H30.2a9.36,9.36,0,0,0-1.18.08,8.49,8.49,0,0,0-1,.22c-2.33.6-5.46,2.48-7.43,7.8Zm10-9.21h-.4a5.69,5.69,0,1,1,.95,0h-.55Zm0-10.7a5,5,0,0,0-.35,9.93h.88a5,5,0,0,0-.53-9.92Z\" transform=\"translate(0.1 0.1)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnterprise Service Management (ESM) \u2013 Ready for the Future\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-211c4e0 e-grid e-con-full e-con e-child\" data-id=\"211c4e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5868585 elementor-widget elementor-widget-icon-box\" data-id=\"5868585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSimplify Workflows\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWould you like to manage various business processes with a single tool? With our Enterprise Service Management (ESM) systems, you can make your business processes more efficient and simpler. Whether you\u2019re in HR and need to apply for a company pension plan for your employees, need to create an IT trouble ticket, or need to notify the custodian about a broken door lock\u2014ESM systems make all this and much more possible.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7440bb elementor-widget elementor-widget-icon-box\" data-id=\"a7440bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIntegration of ITSM methods\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tESM systems integrate proven IT service management methods based on ITIL and related tools into all service areas of your company. This enables various departments\u2014including Human Resources, Facility Management, and field service\u2014to operate more efficiently and profitably. Integrating these tools into daily work routines improves communication, streamlines processes, and ultimately increases productivity.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-884492e elementor-widget elementor-widget-icon-box\" data-id=\"884492e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDigital competence\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe use of ESM systems also represents a significant step toward comprehensive digital transformation. It prepares your company for a future in which digital competence is crucial. ESM enables flexible and responsive management that is capable of quickly adapting to changes and meeting the ever-evolving demands of the digital landscape.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-123403f elementor-widget elementor-widget-text-editor\" data-id=\"123403f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\">Take the next step toward strategic IT Service Management (ITSM) based on the ITIL standard. Contact us to benefit from efficient and effective IT services and prepare your company for the future by optimizing IT service availability and SLAs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0716811 elementor-widget elementor-widget-button\" data-id=\"0716811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maxxys.de\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c18d77 e-con-full e-flex e-con e-parent\" data-id=\"4c18d77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-03d2570 e-con-full e-flex e-con e-child\" data-id=\"03d2570\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03cab69 elementor-widget elementor-widget-image\" data-id=\"03cab69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/maxxys.de\/wp-content\/uploads\/2021\/08\/Originalgroesse-MAXXOps.png\" class=\"attachment-full size-full wp-image-5728\" alt=\"Mit MAXXOps einen Schritt weiter\" srcset=\"https:\/\/maxxys.de\/wp-content\/uploads\/2021\/08\/Originalgroesse-MAXXOps.png 500w, https:\/\/maxxys.de\/wp-content\/uploads\/2021\/08\/Originalgroesse-MAXXOps-300x300.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af8c435 e-con-full e-flex e-con e-child\" data-id=\"af8c435\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bd3eb8 uael-heading-align-left elementor-widget__width-initial elementor-widget elementor-widget-uael-advanced-heading\" data-id=\"6bd3eb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-advanced-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"uael-module-content uael-heading-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"uael-sub-heading elementor-inline-editing\" data-elementor-setting-key=\"sub_heading\" data-elementor-inline-editing-toolbar=\"advanced\" >No more silo mentality!<\/div>\n\t\t\t\n\t\t\t<h2 class=\"uael-heading\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-heading-text elementor-inline-editing uael-size--default\" data-elementor-setting-key=\"heading_title\" data-elementor-inline-editing-toolbar=\"basic\">The MAXXOps end-to-end strategy is ideal for integrating an IT service management solution into both new (greenfield) and existing (brownfield) IT environments<\/span>\n\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea54645 elementor-widget elementor-widget-text-editor\" data-id=\"ea54645\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Given the complexity of modern IT infrastructures and the challenges involved in structuring processes and IT services, a holistic approach is essential for us as an IT consulting firm. We guide our clients through the entire digital transformation process, relying on our <strong>proven end-to-end MAXXOps approach<\/strong>. This approach structures the implementation of new IT Service Management (ITSM) solutions in accordance with the ITIL standard to increase IT service availability across the IT landscape and optimize IT service SLAs.<\/p><ol><li>Maturity and Needs Analysis<\/li><li>Definition of Objectives and Conducting a Gap Analysis<\/li><li>Determination of the scope, as well as design and documentation of the target processes<\/li><li>Joint implementation phase and project execution<\/li><li>Support and further development<\/li><\/ol><div> <\/div><p>Whether you want to improve an existing ITSM solution in your IT landscape or implement a completely new solution, the MAXXOps approach supports both <strong>brownfield and greenfield implementations for IT service management solutions<\/strong>. In addition, as an IT consulting firm, we support you in transitioning from your current operational solution and in implementing a new ITIL-based IT Service Management (ITSM) platform to optimize IT service availability in your IT landscape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64532fc elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"64532fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maxxys.de\/en\/services\/maxxops\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6872060 e-flex e-con-boxed e-con e-parent\" data-id=\"6872060\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f0b78 elementor-widget elementor-widget-elementskit-heading\" data-id=\"16f0b78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">We work together with these manufacturers:<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9468381 e-grid e-con-full e-con e-child\" data-id=\"9468381\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5806068 elementor-widget elementor-widget-image\" data-id=\"5806068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/maxxys.de\/wp-content\/uploads\/elementor\/thumbs\/2025-01_MAXXYS_Broadcom-Logo-1-qzps79sje2td7r3cseryb6juuacqe64m05zog2xohw.png\" title=\"2025-01_MAXXYS_Broadcom-Logo\" alt=\"Broadcom Logo\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4062471 elementor-widget elementor-widget-image\" data-id=\"4062471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/maxxys.de\/wp-content\/uploads\/elementor\/thumbs\/ivanti-qe1qheahfhlnj2kkaq168ccafg6f5nyk2gg5wij3us.webp\" title=\"ivanti\" alt=\"Logo - Hersteller - invanti\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9544631 elementor-widget elementor-widget-image\" data-id=\"9544631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/maxxys.de\/wp-content\/uploads\/elementor\/thumbs\/usu-qe1qhmr14zx8fk89xbotcs7frx0q2xw53mbj806kas.webp\" title=\"usu\" alt=\"Logo - Hersteller - USU\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a86d7c3 e-flex e-con-boxed e-con e-parent\" data-id=\"1a86d7c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;pyramids&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.2,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6232cb elementor-widget elementor-widget-heading\" data-id=\"7b6232cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us. We will be happy to advise you.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-443d0d1 e-flex e-con-boxed e-con e-parent\" data-id=\"443d0d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36301267 e-grid e-con-full e-con e-child\" data-id=\"36301267\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bab80e2 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bab80e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAddress\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAm Helgenhaus 15,<br \/>, 35510 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:info@maxxys.de\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Email\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:info@maxxys.de\" >\n\t\t\t\t\t\t\tEmail\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tinfo@maxxys.de\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Strategic IT Service Management (ITSM) Standardized IT Service Management (ITSM) \u2014 Your Key to Improving the Quality and Profitability of Your IT Services IT Service Management (ITSM) is a key aspect of organizing and structuring your IT services. It ensures the systematic optimization of all relevant systems and processes. ITSM provides IT services and support [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8553,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"IT Service Management (ITSM) Solution Based on the ITIL Standard","_seopress_titles_desc":"IT Service Management (ITSM) is a key success factor for managing services in any IT infrastructure.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"solutions,monitoring,Industry 4.0,automation,endpoint protection,digitalization,IT solutions","footnotes":""},"class_list":["post-8546","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/pages\/8546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/comments?post=8546"}],"version-history":[{"count":5,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/pages\/8546\/revisions"}],"predecessor-version":[{"id":20513,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/pages\/8546\/revisions\/20513"}],"up":[{"embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/pages\/8553"}],"wp:attachment":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/media?parent=8546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}