{"id":17783,"date":"2025-08-13T11:38:02","date_gmt":"2025-08-13T09:38:02","guid":{"rendered":"https:\/\/maxxys.de\/case-study-food-industry\/"},"modified":"2025-08-14T10:25:21","modified_gmt":"2025-08-14T08:25:21","slug":"case-study-food-industry","status":"publish","type":"post","link":"https:\/\/maxxys.de\/en\/case-study-food-industry\/","title":{"rendered":"Case Study Food Industry"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17783\" class=\"elementor elementor-17783 elementor-17779\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01e7dc4 e-flex e-con-boxed e-con e-parent\" data-id=\"01e7dc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d33fcbc elementor-widget elementor-widget-spacer\" data-id=\"d33fcbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-416b7f2 elementor-widget elementor-widget-heading\" data-id=\"416b7f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">More efficient IT support processes through automation - Successful integration of external service providers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-819c602 elementor-widget elementor-widget-spacer\" data-id=\"819c602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08e6f99 elementor-widget elementor-widget-text-editor\" data-id=\"08e6f99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"430\" data-end=\"667\">An internationally active company from the food industry was able to sustainably improve its IT support structure. Previously, manual coordination with external service partners regularly led to delays and media disruptions. <\/p><p data-start=\"669\" data-end=\"948\">Together with MAXXYS, an integrated solution based on CA Service Desk and CA ITPAM was implemented. Automated workflows and clear interfaces ensured seamless collaboration with external providers, shorter processing times and higher service quality. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b71b3 elementor-widget elementor-widget-heading\" data-id=\"12b71b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Read the case study to find out how digital integration and automation increase support efficiency and fulfill compliance requirements.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab06ee elementor-widget elementor-widget-spacer\" data-id=\"6ab06ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f6f63 elementor-widget elementor-widget-html\" data-id=\"44f6f63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/7225526.js\" defer><\/script>\r\n<div class=\"hs-form-frame\" data-region=\"na1\" data-form-id=\"80ef0a1b-cb88-4625-b12b-85ba8772fcdd\" data-portal-id=\"7225526\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>More efficient IT support processes through automation &#8211; Successful integration of external service providers An internationally active company from the food industry was able to sustainably improve its IT support structure. Previously, manual coordination with external service partners regularly led to delays and media disruptions. Together with MAXXYS, an integrated solution based on CA Service [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":17781,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Case Study: IT Support Automation | Streamlining Service Operations","_seopress_titles_desc":"Discover how a global food & beverage company optimized its IT support by integrating third-party providers with CA Service Desk and ITPAM. Faster resolutions, greater efficiency, and audit-ready transparency.","_seopress_robots_index":"","footnotes":""},"categories":[60],"tags":[78,79,77,76,75],"class_list":["post-17783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies-en","tag-ca-service-desk-en","tag-foodbeverage-en","tag-itpam-en","tag-itsm-en","tag-manufacturing-en"],"_links":{"self":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/posts\/17783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/comments?post=17783"}],"version-history":[{"count":6,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/posts\/17783\/revisions"}],"predecessor-version":[{"id":17797,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/posts\/17783\/revisions\/17797"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/media\/17781"}],"wp:attachment":[{"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/media?parent=17783"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/categories?post=17783"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maxxys.de\/en\/wp-json\/wp\/v2\/tags?post=17783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}