Ivanti Service Manager Administrator Advanced
In this Ivanti Service Manager Advanced Training, the core functions of the Ivanti Service Manager (ISM) are discussed in detail.
The training is aimed at advanced users and equips the participants with extended knowledge for the successful administration of Ivanti Service Manager.
In the workshop character the theoretical contents are supplemented and deepened by practical exercises. In this way, all participants are provided with an application-related understanding in the use of Ivanti Service Manager.
Contents
- Time-controlled processes (workflows and escalations)
- Client capability (roles and security)
- Using Roll-up Relationships
- SelfService Super User
- XSL e-mail listener and e-mail interfaces
- Quick Action Run Program (Create AD Account / Execute SQL Script)
- Convert service requests to incidents and vice versa
- Web Services Basics
General information
- Dates & prices on request
- Duration: 3 days
- Trainer: André Schepp, MAXXYS AG
Services
- Online training or on site
- max. 6 participants
- Certificate of successful participation
Target group
Experienced users
Administrators
Requirements
Participation in the Ivanti Administrator training
Registration form
Contact us.
