Service Management

IT Service Management | Your Key to Success

IT Service Management (ITSM) is a central aspect of organizing your IT services in the company and ensures systematic optimization of all systems and processes involved. Our Incident, Problem, Change, Configuration and Request Management solutions are ITIL compliant and support Service Level Agreement (SLA) compliance, which promotes the efficiency and effectiveness of your IT services.

In addition, we combine IT Service Management (ITSM) and IT Asset Management (ITAM) into a comprehensive solution. This integration enables companies to streamline processes, eliminate redundancies and increase efficiency. ITSM simplifies service process automation and compliance requirements while providing greater visibility and control over IT assets. This makes IT service management more proactive, predictable and informative, ultimately leading to improved service quality.

Optimize business processes

IT Service Management (ITSM) is not just an organizational necessity, but a powerful strategic tool that helps companies continuously optimize their IT services and infrastructures and make their business processes more efficient.

Provide IT services

ITSM focuses on delivering IT services that meet business needs and add value. From planning and implementation to ongoing monitoring and improvement, ITSM encompasses all aspects of the IT service lifecycle.

ITMS Solutions

In our portfolio, we offer a variety of ITSM solutions that are used in areas such as incident, problem, change, configuration and request management. We ensure that these solutions are perfectly tailored to your specific requirements and help you to move your business forward efficiently and effectively.

Enterprise Service Management | Successful digitization for more efficient business management

Make processes simpler WITH EMS

You want to control different business processes with only one tool? With our Enterprise Service Management (ESM) systems, you can make your company's processes more efficient and simpler. Whether you want to apply for the company pension scheme for your employees in the HR department, need an IT fault ticket or have to inform the janitor about a defective door lock - this and much more is possible with ESM systems.

Integration of ITSM methods

Our enterprise service management systems integrate proven IT service management methods and tools into all service areas of your company. This allows your company's various departments, including HR, facilities management, and field service, to work more efficiently and profitably. Integrating these tools into daily work routines improves communication, simplifies processes and ultimately increases productivity.

Digital competence

ESM systems are not only a tool to simplify and increase efficiency, but also a step towards the comprehensive digitization of your company. It makes your company fit for the future, where digital competence will be crucial. It provides flexible and responsive management that is able to quickly manage change and meet the ever-changing demands of the digital landscape.

We work together with these manufacturers:

Logo - Hersteller - ca Technologies
Logo - Hersteller - invanti
Logo - Hersteller - USU

Contact us. We will be happy to advise you.


Am Helgenhaus 15 - 17
35510 Butzbach


+49 6441 21004 0