More efficient IT support processes through automation - Successful integration of external service providers
An internationally active company from the food industry was able to sustainably improve its IT support structure. Previously, manual coordination with external service partners regularly led to delays and media disruptions.
Together with MAXXYS, an integrated solution based on CA Service Desk and CA ITPAM was implemented. Automated workflows and clear interfaces ensured seamless collaboration with external providers, shorter processing times and higher service quality.