MAXXYS IT Support
High service quality with simultaneous economic efficiency
The MAXXYS AG Support Center is much more than just an ordinary helpdesk. It is a technical center that specializes in providing efficient and timely IT solutions for various challenges. Our team consists of certified IT experts who are specially trained in the technologies of our partners such as CA/Broadcom, DriveLock, Ivanti and other manufacturers. We offer fast response times and processes to minimize downtime. In addition to troubleshooting, our services include regular system checks and updates to ensure a secure and efficient IT infrastructure. Our goal is to increase your IT performance and maximize your satisfaction.
Support requests
By phone and e-mail:
Mon – Fri from 8:00 to 17:00
extended support 24/7 available on request
Support
for software updates and
Product transition upgrades
Best Practice
Experienced troubleshooting through
our trained IT experts
Detailed and fast problem analysis
MAXXYS AG provides you with a team of specialists. Since each of our specialists has specific product knowledge, you always have a competent contact person at your side who can bring about a detailed and rapid problem analysis.
First and second level support
Our first-level support covers acceptance, categorization, initial assessment and possible quick interim solutions. Second-level support is activated when first-level support cannot find a quick solution. It goes deeper into the professional and technical issues.
Updates
For deployed and licensed products, we provide all updates and release upgrades free of charge during the term of the maintenance contract.
Immediate help
In case of serious malfunctions that cannot be solved over the phone, we can perform the problem and error analysis remotely upon your request.
