Strategic IT Service Management (ITSM)
Standardized IT Service Management (ITSM) - your key to greater quality and profitability of your IT services
IT Service Management (ITSM) is a central aspect in the organization and structuring of your IT services. It ensures the systematic optimization of all systems and processes involved. ITSM provides IT services and support for a company, its employees, customers and business partners in order to offer IT services in a transparent and standardized manner with a high level of IT service availability.
Our ITSM solutions in the areas of incident, problem, change, configuration and request management are ITIL-compliant and cover the current ITIL standard. They support compliance with Service Level Agreements (SLAs), which promotes the efficiency and effectiveness of your IT services and increases IT service availability in your IT infrastructure.
As an IT consulting company, we support you in standardizing your ITSM processes and integrating a central IT Service Management platform.
Optimize the SLAs of your company's IT services with IT Service Management according to ITIL
An important part of the digital transformation to a cloud infrastructure is service orientation and the definition of IT services in an organization. As part of the transformation, IT services are developed and a service catalog is created that other areas of the company can use to request services from the IT department. A central IT Service Management platform and standardized ITSM processes in accordance with ITIL are an important prerequisite for this.
As an IT consulting company, we know the challenges of setting up an ITSM solution and therefore combine IT Service Management with IT asset management (ITAM) to create a holistic solution with our approach. This integration makes it possible to
- Increase IT service availability through shorter response times,
- streamline processes,
- eliminate redundancies and
- increase efficiency.
Further advantages of our ITSM solution, standardized according to ITIL:
- Simplifies the automation of service processes and adherence to compliance requirements.
- Greater transparency and control over your IT assets.
- Improved service quality through proactive, predictable and informative ITSM.
- Complete cost control over IT services by integrating the service catalog into the IT Service Management platform.
- Reduced susceptibility to errors in IT support and operations thanks to standardized processes and services in accordance with ITIL.
- Optimization of the SLA of the IT services leads to reduced downtimes and a lower recovery time (RTO).
Integrate IT Service Management according to ITIL to optimize the SLAs of your IT services.
Optimize business processes
IT Service Management (ITSM) is not just an organizational necessity, but a powerful strategic tool that helps you to continuously optimize your IT services and infrastructures and make your business processes more efficient. Process optimization also results in increased IT service availability.
Provide IT services
ITSM focuses on the provision of IT services that meet business requirements and offer added value. From planning and implementation to ongoing monitoring and improvement, ITSM according to the ITIL standard covers all aspects of the IT service lifecycle.
ITSM Solutions
In our portfolio, we offer you various ITSM solutions based on ITIL, which are used in areas such as incident, problem, change, configuration and request management. We ensure that these solutions are perfectly tailored to your specific requirements and thus help to improve efficiency and effectiveness in your company by optimizing IT service availability.
Enterprise Service Management (ESM) - Fit for the future
Simplify processes
Would you like to control various business processes with a single tool? With our Enterprise Service Management (ESM) systems, you can make company processes more efficient and simpler. Whether you want to apply for a company pension for your employees in the HR department, need an IT fault ticket or need to inform the janitor about a faulty door lock - this and much more is possible with ESM systems.
Integration of ITSM methods
ESM systems integrate proven ITIL IT service management methods and tools into all service areas of your company. This allows the various departments, including HR, facility management and field service, to work more efficiently and profitably. Integrating these tools into daily work routines improves communication, simplifies processes and ultimately increases productivity.
Digital competence
The use of ESM systems also represents a significant step towards comprehensive digitalization. It makes your company fit for the future, in which digital competence is crucial. ESM ensures flexible and responsive management that is able to manage change quickly and meet the ever-changing demands of the digital landscape.
Take the next step towards strategic IT Service Management (ITSM) based on the ITIL standard. Contact us to benefit from efficient and effective IT services and make your company fit for the future by optimizing IT service availability and SLAs.
The MAXXOps end-to-end strategy is ideal for the integration of an IT Service Management solution, both in new (greenfield) and existing (brownfield) IT environments.
Given the complexity of modern IT infrastructures and the challenges of structuring processes and IT services, a holistic approach is essential for us as an IT consulting company. We accompany our customers through the entire digital transformation process and rely on our proven end-to-end MAXXOps approach. This structures the implementation of new IT Service Management solutions (ITSM) according to the ITIL standard in order to increase IT service availability in the IT landscape and optimize the SLAs of IT services.
- Analysis of the maturity level and requirements
- Definition of objectives and implementation of a gap analysis
- Determining the scope, design and documentation of the target processes
- Joint implementation phase and project execution
- Support and further development
Whether you want to improve an existing ITSM solution in your IT landscape or introduce a completely new solution, the MAXXOps approach enables both brownfield and greenfield implementations for IT Service Management solutions. In addition, as an IT consulting company, we support you in switching from your current operating solution and introducing a new IT service management (ITSM) platform based on ITIL to optimize IT service availability in your IT landscape.
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