IT Operations Management

IT Operations Management | Your complete solution for efficient management

Bring all company data together and identify potential problems early on to optimize your processes and services. Our IT Operations Management (ITOM) is your key to deep insight into capacity, cost, performance, security and availability of your infrastructures and services. The integrated data supply includes numerous sources, including application performance monitoring, end user experience and monitoring (real user monitoring and synthetic tests), infrastructure management (servers, cloud, network, databases, and more), and monitoring of your log data.

We help you ensure the quality and reliability of your services. Take advantage of early detection of potential problems and proactive action. Our system has centralized notification processes such as email and ticketing. We support you in the development of solutions for automatic troubleshooting and ensure an intuitive presentation of the essential information for efficient problem solving. By using modern algorithms based on artificial intelligence (AI) and machine learning (ML), we identify deviations from the norm and support you in optimizing your processes.

The goal of IT Operations Management is to maximize the efficiency of your business processes. Let’s move your business forward together.

Application Performance Management

Our software solutions are designed to analyze and improve the performance of your applications. We make sure your applications run as efficiently and effectively as possible. This includes monitoring key metrics and providing accurate, data-driven insights into your systems.

With scalability and future-proofing in mind, we can also adapt our solutions to the growing needs of your business. Our approach enables you to respond to changes in your business environment and ensure that your applications are always powerful and reliable.

But our commitment goes even further. We not only want to help you get the most out of your software, we want to help you understand it. That’s why we offer training and consulting to ensure your team has the knowledge they need to effectively manage and use your applications.

In short, we deliver not just a software solution, but a comprehensive service that optimizes your business processes and promotes your success. With our help, you can be sure that your applications will always run at the highest level – for the benefit of your company and your customers.

End User Experience and Monitoring

We know that every interaction a user has with your apps and services represents your brand and impacts your business results. That’s why we focus on optimizing the end-user experience.

Real-time monitoring

Real-time monitoring allows us to track every single user interaction. This allows us to intervene immediately in the event of problems and ensure a consistently high quality of user experience.

Anomaly detection

Our system is able to detect unusual behavior or drops in performance. By using machine learning and artificial intelligence, we can identify patterns and trends that indicate potential problems.


Once a problem is identified, our system helps to quickly find and fix the cause. This minimizes downtime and ensures that your applications always function optimally.

Reporting & Analysis

We provide comprehensive reports and analytics that give you a clear picture of your application performance and end-user satisfaction. These valuable insights enable you to make informed decisions to improve your services.

In summary, our software solution is designed to optimize the end-user experience by identifying and fixing performance issues before they impact users. In this way, we ensure that your applications always function optimally, which contributes to higher user satisfaction and ultimately to your business success.

Infrastructure Management

Our Infrastructure Management solution gives you comprehensive control and visibility over your IT landscape.

Capacity planning and optimization

With our data collection and analysis tool, we can not only identify problems, but also forecast future requirements. This allows you to plan your resources efficiently and use your capacities optimally.

Service Management

Our system continuously monitors the security of your infrastructure. We identify potential security risks and respond immediately to protect your data and systems.

Service availability

We ensure that your services are available at all times. Through continuous monitoring and immediate response to problems, we minimize downtime and ensure uninterrupted operation.


Our solution fits seamlessly into your existing IT environment. It is compatible with the most popular IT platforms and technologies compatible, which enables easy implementation and use.

With our Infrastructure Management software, you can focus on your core business while we take care of the complex aspects of managing your IT infrastructure. We ensure that your infrastructure is efficient, secure and always up to date. In this way, we help to ensure that your company runs smoothly and remains competitive.

Log monitoring

Log Monitoring optimizes the evaluation of log data from your company-specific IT systems:

Pattern recognition

Analyze your logs according to predefined patterns to identify potential problems early and resolve them proactively.

Information Correlation

Correlation of information from different sources. This provides a holistic view of the situation and helps identify the root causes of problems.

Log preparation

Our software prepares your log data (parsing) and highlights the core information for simplified analysis. This way, the crucial data is presented in an easy-to-understand form.

We work together with these manufacturers:

Logo - Hersteller - ca Technologies

Contact us. We will be happy to advise you.


Am Helgenhaus 15 - 17
35510 Butzbach


+49 6441 21004 0